Kiosk with Touch Screens

Our QMS solution comprises a very smartly designed kiosk with touch screen and thermal printer is used as a queue management system. The client has a wide range of designs of the kiosk to choose from on the basis of their organization needs and culture. The services being offered by the organization (The lists of services are manageable from the control panel) are shown on the touch screen and the user can choose any service (the services are shown in English and Arabic) and their ticket which displays the following:

• Organization Name
• Date – Time
• Token Number
• Service Selected
• Average waiting time for selected service
• Customised message (e.g. special offers) at the bottom of the ticket

Queue Software

Shangxu’s Queue Management System The Following are the primary modules of the Server Software which makes it powerful to serve the needs and requirements of an environment that receives a large amount of customers flowing in on regular basis.

• Departments Management
• Counters Management
• Services Management
• Queue Management
• Sound Utility
• Reporting Engine

Display Units

There should be proper display mechanisms at the servicing premises to ensure that each and every customer present anywhere can be intimated about their turn. Shangxu Queue Management System is bundled with LCD and LED screens which enable a clear display of the different counters active in the organization and the tickets being served by each counter. The quantity and sizes of the LCD screens are advised on the basis of area of the office, usually 40 inches and above screens are used in size.

Sound Announcement Utility

Shangxu QMS Sound Announcement Utility is a software that keeps running on the server and its job is to sense if any of the agents has called a new customer. As soon as a new customer is called, the utility triggers the sound announcement informing about the ticket number being called and which counter it should go. Typical soft calling agents announce the ticket and counter number, Usually its announcement e.g. will be “Ticket number A001 go to counter number 4”. As we are providing queue management systems for overseas so our system currently supports announcements in English and Arabic,and it can be customized to support any language on request.

Counter Plates

Each counter should has identification plates or signage indicating clearly to the customer where they need to go. Our queue management system offers counter plates made of different materials with a custom built artwork specially designed according to the theme required by the client. Client is free to provide their own artwork as well.